Monday, June 1, 2015

Just Thought You Should Know...

Bought a fridge 2 years ago.
First one we have purchased in.. oh...12 years?
Refrigerators are supposed to grow old with you.
Old refrigerators help you remember where your ketchup is or if the meatloaf is still any good.
But when they quit and the 'job-well-done' eulogy is said as they are wheeled away, you are grateful that they had a long, good, working existence.
Now, apparently, according to repair-people, if you get one that lasts 5-7 years then you got a bargain.
What?
A 5 year old fridge is still learning where the best place to keep the orange juice is!
So, our 2 year old fridge quit working.
The manufacturer (Whirlpool) and the seller( Lowes) could care less.
BOTH said that this is a common problem and that Extended Warranties are their only solution.
So my take away from that response is that unless you buy a warranty, which apparently Whirlpool and Lowes NOW tells us should always be done, that 2 years is more than you should expect in the uninterrupted service of your appliance and that we were lucky to get those 2 years!
So if it's that important why is it an option and not just added to the total purchase price?
Surely on some planet this make sense...
Or does it?
We have no recourse.
We have no fridge.
We have no desire to let this go unnoticed.
Below is our letter of gratitude for the lovely attitude we received from the corporate world.

Hello Whirlpool,

Thank you so much for your simulatedly helpful response to our issue with the Whirlpool French Door Bottom Mount Refrigerator, # WRF990SLAM00.
It is so refreshing to find a company that says they build quality appliances and then they stand behind these appliances with a wonderful refusal to offer customer service.
Your ability to keep the networks of American employment open as we repeatedly wait, watch and pay for our repairman to troubleshoot the issue that originated in your factory is simply apathy at its finest.
Because lack of service and sub-par quality like yours is so rare we wanted you to know that we will tell everyone about our emotional, bank rupturing experience.
It is amazing that Whirlpool understands the consumer so well that you are able to realize that saving thousands of dollars to spend on an appliance that only lasts 2 years is the American Dream!
Two whole years…and we had dared to hope for so many more!
Thanks again for taking time out of your busy day of fabricating quality and overcharging customers to read this letter.

With Sincere and Opposite Implications,
Jeff and Sherry XXXXXXX
5-30-2015


Made a little video to show you how we feel right now.

Whirlpool Love

Blog lesson of the day:
"Extended warranties are a corporations twisted way or coercing customers into giving them permission to make inferior products."

Thanks for being here.
Just thought you should know.

2 comments:

  1. Completely & utterly true & wonderfully written. The consumer does not matter anymore - only making more money. Post this EVERYWHERE!! The destruction movie really added to the overall sentiment. I applaud you!

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  2. Thank-you so much for your support!!
    I hope I can count on it for years!
    (Or should I get a support warranty? ;) )

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